Shipping and returns Returns and exchanges Packages destined for Spain, Portugal and the Balearic Islands are sent through our courier agency. The estimated delivery time is 24-72 hours from the moment the order is placed. For international shipments, delivery time is 24/96h. All shipping costs are free for Spain, Portugal and Balearic Islands. Shipments to other points, will have a cost from 10€. The customer has a maximum period of 14 calendar days from the date of receipt to cancel the purchase. There are different procedures for exchanges and returns. The following is a description of the characteristics of each of them, as well as their costs and conditions. a. Exchange: an exchange is considered to be the substitution of the same product in another color and/or size. b. Return: due to a tare, defect, receipt of an incorrect product or any other reason other than the above. c. Any exchange or return can be made during a period of 14 days from the receipt of the order. Due to the special characteristics of certain products, the following must be taken into account: – All products to be exchanged or returned must be in their original packaging, except for those that are defective or defective. – Changes made for reasons attributed to Carmela Rosso (e.g.: error in size/color with respect to those requested in the order) will be assumed by Carmela Rosso. Exchanges or returns attributed to the purchaser shall be paid for by the purchaser. For exchanges/returns at home, the deadline is 14 calendar days from the date of delivery of the order. The garments must be with original labeling and in perfect condition: not worn, not washed or altered. The return must be accompanied by the corresponding packing slip. Carmela Rosso” will be notified of the return by e-mail to ventas@carmelarosso.com or bmulas@carmelarosso.com. It can also be by phone: 91 304 30 21 or via Whatsapp: 629 892371. The return or exchange will be free of charge, if the same transport agency is used as for the delivery. After notice of exchange or return, Carmela Rosso will pick up the goods at the customer’s address. Upon receipt of the returned order, the customer’s account will be credited.