Privacy Policy Rosso By Internacionale S.A with CIF – B82209230 informs users of the website about its policy regarding the processing and protection of personal data of users and customers that may be collected by browsing or contracting services through its website. In this sense, Rosso By Internacionale S.A. guarantees compliance with current legislation on the protection of personal data, as reflected in Organic Law 15/1999 of December 13, 1999, on the Protection of Personal Data and in Royal Decree 1720/2007, of December 21, which approves the Regulation of Development of the LOPD. The use of this website implies the acceptance of this privacy policy. 1. Collection, purpose and processing of data Rosso By Internacionale S.A. has the duty to inform the users of its website about the collection of personal data that can be carried out, either by sending e-mail or by filling in the forms included in the website. In this sense, Rosso By Internacionale S.A. will be considered responsible for the data collected through the means described above. In turn Rosso By Internacionale S.A. informs users that the purpose of the processing of the data collected includes: The attention of requests made by users, the inclusion in the contact agenda, the provision of services, the management of the commercial relationship and other purposes. The operations, managements and technical procedures that are carried out in an automated or non-automated way and that make possible the collection, storage, modification, transfer and other actions on personal data, are considered as personal data processing. All personal data collected through the Rosso By Internacionale S.A. website, and therefore considered as personal data processing, will be included in the files declared to the Spanish Data Protection Agency by Rosso By Internacionale S.A. 2. Communication of information to third parties Rosso By Internacionale S.A. informs users that their personal data will not be transferred to third party organizations, with the exception that such transfer of data is covered by a legal obligation or when the provision of a service implies the need for a contractual relationship with a data processor. In the latter case, the transfer of data to the third party will only take place when Rosso By Internacionale S.A. has the express consent of the user. 3. User rights Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data grants the interested parties the possibility of exercising a series of rights related to the processing of their personal data. Insofar as the user’s data are processed by Rosso By Internacionale S.A. Users may exercise their rights of access, rectification, cancellation and opposition in accordance with the provisions of current legislation on the protection of personal data. In order to exercise these rights, the user must write to the following address: Rosso By Internacionale S.A CIF – B82209230, providing proof of identity (ID card or passport). C/Emilio Muñoz, 15, 2a nave. 28037 City: Madrid, Province: Madrid or the address that is substituted in the General Registry of Data Protection. This communication must include the following information: Name and surname of the user, the request, address and supporting data. The exercise of rights must be made by the user himself. However, they may be executed by a person authorized as legal representative of the authorized person. In this case, documentation must be provided to prove the interested party’s representation. 4. Returns and exchanges There are different procedures for exchanges and returns. The following is a description of the characteristics of each of them, as well as their costs and conditions. a. Exchange: an exchange is considered to be the substitution of the same product in another color and/or size. b. Return: due to a tare, defect, receipt of an incorrect product or any other reason other than the above. c. Any exchange or return can be made during a period of 14 days from the receipt of the order. Due to the special characteristics of certain products, the following must be taken into account: – All products to be exchanged or returned must be in their original packaging, with the exception of defective or damaged products. – Changes made for reasons attributed to Carmela Rosso (e.g.: error in size/color with respect to those requested in the order) will be assumed by Carmela Rosso. Exchanges or returns attributed to the purchaser shall be paid for by the purchaser. For exchanges/returns at home, the deadline is 14 calendar days from the date of delivery of the order. The garments must be with original labeling and in perfect condition: not worn, not washed or altered. The return must be accompanied by the corresponding packing slip. Carmela Rosso” will be notified of the return by e-mail to ventas@carmelarosso.com or bmulas@carmelarosso.com. It can also be by phone: 91 304 30 21 or via Whatsapp: 629 892371. The return or exchange will be free of charge, if the same transport agency is used as for the delivery. After notice of exchange or return, Carmela Rosso will pick up the goods at the customer’s address. Upon receipt of the returned order, the customer’s account will be credited.